Q: The prompt indicates that the daily limit has been met. What can I do?
A: Demand for our Free Window Shade Giveaway Campaign was much higher than expected. If you receive the message that the daily limit has been met, please visit the site the next day to try again.

Q: The address I entered could not be verified. What can I do?
A: All addresses must be verifiable by our address verification system. Please double check the address, and also keep in mind that shades cannot be shipped to PO boxes.

Q: I have not received any verification code. How do I get it?
A: For codes sent via email, be sure to check Spam/Junk. In addition, please try both verification methods available. If you do not receive the verification code via text, try email verification. If you do not receive the verification code via email, try text verification.

Q: Where is my order?
A: Please allow 4 to 6 weeks for your order to be delivered and visit View Order Status to check the status of your order. A clickable FedEx tracking link will be available on that page once your order has shipped.

Q: My shade was ordered incorrectly. What can I do?
A: Since this offer is limited to one (1) shade per household, we would not be able to remake the shade, as you have already received the allowable number of shades. If you would like to order additional shades, please visit Where to Buy to locate a Norman®dealer.

Q: I would like to order more Norman® products. Where can I buy them?
A: Additional product can be purchased via one of our Norman® dealers. Please visit Where to Buy to locate a Norman® dealer.

For all other questions, please visit Contact Us on the Norman website!
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